General FAQs

What if I can't attend the Summer Concert?

Am I able to cancel or refund my tickets?

What is your Policy Regarding Children?

What are the benefits of becoming a Member?

Is the Member Area safe and secure?

How do I update my contact details?

What do I do if I can’t remember what email address I used to register?

What do I do if I have forgotten my Password?

Why is an email confirmation required after I have registered as a member?

How do I download my E-tickets?

How do I print my E-ticket's in hard copy?

Why do I need to “name” my E-tickets?

How do I use my E-ticket to gain entry to the event?

How do I use my Express Pass?

How do I unsubscribe from the mailing list

How do I review your Privacy Policy and Terms and Conditions?

Need further help?

Meet & Greet Terms & Conditions